Call Center Outsourcing Program

IBC understands how important it is for global companies like yours to provide optimal customer service to existing clients and vendors alike, as well as streamlining inter-departmental communication and collaboration within your diverse order and delivery channels.

We can help you establish a World-Class Call Center in Mexico without legal exposure and minimal capital investment, while keeping full control of your operation and quality.

Our knowledge of the Mexican market, as well as our legal framework, infrastructure, professional staff, and proven track record of excellence will ensure that you get your Mexican Call Center up and running quickly

Call Center

With years of experience and the many unique challenges that global companies face and we understand that your call center is a critical communications hub for your business. Expanding or Outsourcing your call center to us ensures that you engage with customers and suppliers in a seamless manner because you will have complete control of procedures, protocols, training, and management functions for your day-to-day Call Center Operation in Mexico

Key advantages of a mexican Call Center

  • Reduce Call Center Agent Cost! Globally-Competitive Hourly Rates
  • Fluently Bilingual, Bicultural, and Well-Trained Professional Workforce
  • Talent Management: Recruitment & Payroll Processing
  • World-Class Infrastructure
  • Convenient Proximity to the U.S. Border with Strategic Locations in Mexico
  • Doing Business in Mexico is Handled by IBC
  • No Legal Liability in Mexico
Call Center