Call Center Services
We understand the importance of excellent customer service and can help you establish a world-class call center in Mexico. With our call center sourcing services, you maintain full control of your operation with minimal capital investment and no legal exposure.
![Advantages Call Center](https://ibconnections.com/wp-content/uploads/2021/08/Advantages.jpg)
Our knowledge of the Mexican market, as well as our legal framework, infrastructure, professional staff, and proven track record of excellence will ensure that you get your Mexican Call Center up and running quickly.
We have years of experience and recognize the many unique challenges that global companies currently face. We know that your call center is a critical communications hub for your business. We are prepared to support you and are committed to ensuring a real engagement with customers and suppliers.
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Customer Service
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Sales/Lead Generation
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Technical Support & Repairs
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Product-Related Troubleshooting
![](https://ibconnections.com/wp-content/uploads/2021/08/product-service-inquiries.png)
Product/Service Inquiries
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Order Management & Fulfillment
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Cancellation Requests
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Call overflow
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Warranty Support
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Emergency/Disaster Response
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Employee Attendance Hotlines
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24/7 After-Hours Service
We have experience in key industries
- Manufacturing
- Financial Services
- Healthcare
- IT Services
- BPO
And more
![We have experience We have experience](https://ibconnections.com/wp-content/uploads/2021/08/We-have-experience.jpg)
![Side view of confident call center operator talking with client Group of workers with helmet indoors in factory, discussing issues.](https://ibconnections.com/wp-content/uploads/2023/03/confident-call-center-operator-talking-with-client-scaled.jpg)
Key advantages of a mexican call center
- Reduce Call Center Agent Cost: Globally Competitive Hourly Rates.
- Bilingual, Bicultural, and Well-Trained Professional Workforce.
- Talent Management: Recruitment & Payroll Processing.
- World-Class Infrastructure.
- Convenient Proximity to the U.S. Border with Strategic Locations in Mexico.
- No Legal Liability in Mexico.